The preferred method is to return failed products to your nearest local retailer directly. Please confirm the terms of Pico return policies prior to returning the product with a proof of purchase date if possible.

Alternatively, if you are unable to return the product to the retailers in person, you can mail us the faulty products by first contacting us - Please refer to the 'Contact Us' section.

Pico is not responsible for damage to or loss of any programs, data or removable storage media. It is highly recommended to save (back up) any programs, data or removable storage media before sending the products back.

Pico's return policy is based on stock availability; hence the repaired product that you receive might not be the one you have originally sent.

Due to ongoing technology development, any discontinued Pico product that is unable to be repaired will be replaced by a comparable one.